Questions & Answers

I attempted to place an order online and my card declined - what would cause this?

There are generally two reasons behind this...

1.) We have two operating centers, one in Canada and one in the US (our shipping is done from the U.S. office and all of our pricing is in U.S. dollars). In not so common cases, a bank or financial institution will block the customer transaction because the bank will consider MendMeShop to be "international". If you do not have a history of using your card outside the U.S. - the bank may put a hold on the transaction. You then need to contact your bank to let them know you want the hold lifted.

It is inconvenient, I get it. As an alternative, you can try a different card for payment.

2.) Some individuals tried using Amex or Discover through payment option number 3 on the checkout page, in the second titled "Online Credit Card". To use Amex or Discover, one would simply have to check out through the Paypal option (the first option in Section 3)

Please note, you do not need to be a member of Paypal to use the service nor do you have to join - Paypal is simply an intermediary like other processors are.

As an alternative, you are welcome to process an order over the phone by calling 1-866-237-9608. We accept all major credit cards along with Health Savings and Flex Funding payments.

What is the success rate of your products? Do they really work?

We can say that the return rate across our entire product line is only around 4% any given month. That is exceptional by anyone's standards.

Therefore, we can safely indicate that the overwhelming majority of people who have purchased our products since 2005 do achieve desired benefits.

What is the difference between an Electromagnetic Energy wrap and a standard heating pad?

To begin with, heating pads and the like work on conduction. The heat has to be forced through multiple layers of skin and fatty tissues. With each layer of skin the heat passes through, there is a corresponding energy loss because that heat is absorbing into each layer it passes through. By the time the heat reaches the targeted area, little energy is remaining and this does not effectively enhance blood flow. Without the enhanced blood flow effect to the injured tissues - healing is challenged.

The heating pad may feel good when on the body, but that is because you are merely heating the skin. Moist heat has been believed to be more effective at warming internal tissues versus dry heat, because it is believed that water transfers heat more quickly than through air. Clinical studies do not always support the popular belief.

In comparison...

Our T-Shellz wraps based on the scientifically validated principal of Electromagnetic energy. This form of energy is safe and effective as shown in different studies which can be referenced through the National Library of Medicine.

What is unique about this form of technology is that more of the energy targets the denser tissues within the body (tendons, ligaments, muscle, and even the vascular portion of cartilage). Once the energy absorbs into those tissues, the conversion to thermal energy occurs. This opens up the vessels within the damaged tissues, allowing for more blood flow and a corresponding increase in nutrients and oxygen reaching the targeted areas. This in turn gives the body a better ability to generate new, healthy tissues and to help in synthesis of the new tissue as well.

The energy from the T-Shellz Wrap resonates with the body’s own energy waves to gently warm the tissues, improve blood circulation, and boost metabolism and enzyme activity. This is why the T-Shellz Wraps work so well - because the body knows and responds very well to the energy they produce.In stimulating blood flow to the damaged tissue, you provide the tissue with the oxygen, nutrients, and antibodies it needs to regenerate new, healthy collagen. In addition, you will experience a clearing of toxins and excess fluid build up from the injury site. Over the intermediate term, this helps to reduce incidents of swelling as trapped fluids will be whisked away - reducing pressure on vessels.

In addition, the longer wavelength provides the T Shellz Wrap the capability of penetrating deep into the body to target those hard-to-reach tissues.

Can I purchase the T Shellz Wrap in a retail store or elsewhere online?

MendMeShop is the exclusive seller (and developer) of the T Shellz product line. They are ONLY available exclusively through MendmeShop directly. We do NOT sell the T Shellz Wrap on third party marketplaces or in retail stores. If you want to place an order for the T Shellz Wrap, do so directly through this website or over the phone by calling 1-866-237-9608 (weekdays 9 to 5).

How much time do I need to dedicate for treatments? Are the products easy to use?

Our T-Shellz therapy wraps are very easy devices to use. After one or two uses, you will engage in the treatments with ease. Very detailed instructions are included and you are always welcome to contact us by phone or email if the need for help arises.

In regards to the T-Shellz wrap, it is ideal to use the device two or three times a day on average. At the beginning, it is recommended to start with 10 to 15 minute treatment sessions to get the body accustomed to the modality. The maximum time for a treatment session is to be 30 minutes in duration (at which time, the device will turn off automatically). Your individuals treatment times are to be based on comfort levels and/or availability of time.

Typically, people use the our wrap before bed, upon awakening (or not long after) and one other time during the day when the opportunity presents itself. For people in an office setting, many will use the device at work (as it can be worn over clothing). For others, they will use the device an our or two after work.

Are your wraps F.D.A. registered devices?

Yes, our T-Shellz wraps are F.D.A. registered devices. Our products are intended to help in the management of soft tissue injuries, help with chronic conditions, and are also used in post-operative care. Our devices and our secondary products like the Arnica Infusion and Aloe Ultrasound Lotion are manufactured to very high standards.

How long has MendMeShop been in business?

We established our firm in December of 2005. Our track record in this field continues to grow and we plan on being around for many decades to come.

Can I place my order over the phone?

You are certainly welcome to call us and place an order over the phone. We are available Monday through Friday on our toll free line at 1-866-237-9608. Office hours are 9:00 am to 5:00 pm Eastern Time. We do recognize some people are more comfortable processing an order with a live person - plus it gives you the opportunity to have any lingering questions addressed.

How long will it take to receive my order?

Orders are processed and shipped six days a week. The typical delivery time frame is only 2 to 3 business days after shipment.

What is your return policy? Is it the standard 30 days?

We go above and beyond what other companies offer - we offer a full 60 day money back guarantee with no restocking fees.

Is My Personal Information Safe With MendMeShop?

Since the dawn of our business, MendMeShop has always maintained a very strict privacy policy. We do not provide, share, rent, or sell any of our customer information - period.

In addition, we do not store customer credit card information - it is not kept on our internal systems.

What type of support can I expect to receive after making a purchase from MendMeShop?

We are available in office 5 days a week by toll free phone at 1-866-237-9608. You may also email us any time - we are committed to answering emails within 24 hours, 365 days a year.